Refund Policy

We want you to be happy with HireMeAI. If you are not satisfied with a paid subscription or one-time service, you can request a refund under the terms below.

30-day money-back guarantee

We offer a 30-day money-back guarantee on all paid subscriptions and one-time service purchases. If you change your mind within 30 days of your order date, you can request a full refund.

How to request a refund

Refunds are issued by HireMeAI through our payment gateway, PayFast. You can request a refund by:

• emailing billing@hiremeai.africa with your payment reference, or
• emailing us at support@hiremeai.africa with your order details.

What happens after you request a refund

Once your refund is approved, PayFast will return the payment to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card provider. Your access to paid features will end when the refund is processed.

Subscription cancellations

You can cancel your subscription at any time from your HireMeAI account settings. Cancelling stops future charges but does not automatically refund past payments. If you cancel within the 30-day guarantee period, you can still request a full refund.

Exceptions

We reserve the right to refuse a refund request if we detect fraud, abuse, or a violation of our Terms & Conditions. We will always explain our decision before finalising it.

Contact us

If you have any questions about refunds, contact us at support@hiremeai.africa.